{"id":3534,"date":"2024-08-20T10:39:14","date_gmt":"2024-08-20T08:39:14","guid":{"rendered":"https:\/\/www.multichanneltrade.de\/leistungen\/"},"modified":"2025-07-31T15:35:52","modified_gmt":"2025-07-31T13:35:52","slug":"services","status":"publish","type":"page","link":"https:\/\/www.multichanneltrade.de\/en\/services\/","title":{"rendered":"Services"},"content":{"rendered":"
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\n An excerpt of the platforms we serve – and we are constantly growing\n <\/div>\n
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\n Professional support from Amazon & Co\n <\/div>\n

Product management<\/h2>\n
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We buy your products, take care of storage and sell them successfully via Amazon and other online marketplaces.<\/p>\n

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  • Strategic alignment of your brand: vendor, seller or hybrid<\/li>\n
  • Active product range design and lifecycle management<\/li>\n
  • Coordination of purchasing, scheduling and logistics<\/li>\n
  • Efficient management and coordination of all sales channels<\/li>\n
  • Continuous monitoring for performance monitoring<\/li>\n
  • Active availability control<\/li>\n<\/ul>\n

    Take advantage of our many years of experience in various product sectors to successfully sell your products on all relevant online platforms.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n <\/div>\n

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    \n Targeted growth on the largest online marketplaces\n <\/div>\n

    Marketplace Management<\/h2>\n
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    Efficient marketplace management is the key to sustainable success on Amazon and other leading online platforms.<\/p>\n

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    • Technical connection for efficient order processing<\/li>\n
    • Implementation of constantly changing requirements of online platforms<\/li>\n
    • Professional support and personal communication with Amazon & Co<\/li>\n
    • Ongoing performance monitoring and optimization<\/li>\n
    • Continuous expansion of our portfolio of marketplaces throughout Europe<\/li>\n<\/ul>\n

      With MCT, our suppliers can market their products on Amazon & Co within a short space of time – without complex contracts or technical connections. This allows them to exploit their full potential right from the start. <\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n <\/div>\n

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      \n Your products, our passion\n <\/div>\n

      Fulfillment <\/h2>\n
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      More than just advice: we also take care of operational implementation. You supply our warehouses – we take care of Amazon & Co. at a transparent all-inclusive price, with no hidden additional costs. <\/p>\n

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      • Storage and inventory management for Seller & Vendor<\/li>\n
      • Consideration of strict delivery guidelines for Amazon warehouses<\/li>\n
      • Prime status by seller requires high shipping speed<\/li>\n
      • Delivery to Amazon warehouses and end customers throughout Europe<\/li>\n
      • Sustainable and professional returns management<\/li>\n<\/ul>\n

        Efficient fulfillment for Amazon & Co – individual, reliable and without influencing your internal processes.<\/p>\n\n <\/div>\n

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        \n Focus on your success\n <\/div>\n

        Content & marketing for Amazon & Co<\/h2>\n
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        Use the reach of the most important online platforms. We position your brand for you with precise content and effective marketing strategies. <\/p>\n

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        • Content creation through customized content that strengthens your brand and inspires customers<\/li>\n
        • Continuous SEO optimization to increase visibility<\/li>\n
        • Active brand management through targeted presence such as brand stores<\/li>\n
        • MCT creates precise campaigns and can therefore deliver measurable results<\/li>\n
        • Amazon brand registration by MCT to protect your brand<\/li>\n<\/ul>\n

          Invest your marketing budget where your customers are looking: on Amazon & Co. We ensure a professional brand presence and position your brand in a way that suits you.<\/p>\n\n <\/div>\n

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          \n Efficient payment processing with Amazon & Co\n <\/div>\n

          Accounting with MCT MultiChannelTrade<\/h2>\n
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          For our suppliers, not having a direct business relationship with Amazon & Co means that we take over the often complex and non-transparent billing with the marketplaces.<\/p>\n

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          • Reliable payment processing exclusively with MCT<\/li>\n
          • Complex VAT challenges are eliminated for our suppliers<\/li>\n
          • Invoicing to end customers exclusively by MCT<\/li>\n
          • MCT takes care of compensation payments and shortage claims<\/li>\n<\/ul>\n

            With MCT MultiChannelTrade, the marketplace business is calculable for you – for a solid foundation and sustainable growth.<\/p>\n\n <\/div>\n

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            \n Your reliable partner for first-class end customer service\n <\/div>\n

            B2C Customer Service from MCT MultiChannelTrade<\/h2>\n
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            We ensure satisfied online platform end customers – with reliable B2C customer service. Our comprehensive support inspires your online customers and encourages positive reviews. Together, we strengthen trust in your brand. <\/p>\n

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            • Direct contact with online platform end customers<\/li>\n
            • Fast and reliable support<\/li>\n
            • Individual solutions: Professional after-sales service<\/li>\n
            • Positive shopping experience: we strengthen your brand image<\/li>\n<\/ul>\n

              Rely on MCT MultiChannelTrade and offer your marketplace customers the service they deserve!<\/p>\n\n <\/div>\n

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              \n We are MCT\n <\/div>\n

              \n We rely on expertise\n <\/h2>\n
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              Product Manager<\/div>\n
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              Lea Rathke<\/h3>\n

              Lea looks after over 30 suppliers and works closely with her contacts to achieve jointly defined goals. She convinces manufacturers of our services at trade fairs and guides them competently through the entire onboarding process. <\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n

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              Sr. Product Manager<\/div>\n
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              Daniel Fischer<\/h3>\n

              Daniel has been part of MCT since 2012 – from the very beginning. He was instrumental in setting up the Amazon collaboration, knows the challenges in detail and has helped to develop central processes and structures. Today, as one of the leading figures in supplier support, he looks after numerous well-known partners. <\/p>\n

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              Marketplace Manager <\/div>\n
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              Annemarie Zagelmair<\/h3>\n

              Our business model thrives on digital and automated data flows. Whether interfaces, APIs or EDI – Annemarie ensures that everything talks to each other digitally. Thanks to her many years of supporting the vendor and marketplace business, she knows the requirements inside out and ensures optimal coordination of internal processes. <\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n

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              Sr. Manager Order & Returns<\/div>\n
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              Nicole Faul<\/h3>\n

              As a long-standing member of the Eisen-Fischer Group, Nicole is responsible for the holistic management of order and returns processes at MCT. She and her team work with passion and dedication to ensure an excellent customer experience, increase operational efficiency and minimize cost drivers in the returns process. <\/p>\n<\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div> <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/section>\n

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              \n \u00dcber 300 Lieferanten vertrauen uns bereits. Unter anderem…\n <\/div>\n
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              Leitung Vertrieb und Marketing<\/div>\n
              Pascal Haase <\/div>\n <\/div>\n <\/div>\n <\/div>\n
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              MCT is a super reliable partner. It works very conscientiously and is characterized by competent and friendly staff. <\/p>\n<\/div>\n