Product management
Marketplace Management
Fulfillment
More than just advice: we also take care of operational implementation. You supply our warehouses – we take care of Amazon & Co. at a transparent all-inclusive price, with no hidden additional costs.
- Storage and inventory management for Seller & Vendor
- Consideration of strict delivery guidelines for Amazon warehouses
- Prime status by seller requires high shipping speed
- Delivery to Amazon warehouses and end customers throughout Europe
- Sustainable and professional returns management
Efficient fulfillment for Amazon & Co – individual, reliable and without influencing your internal processes.
Content & marketing for Amazon & Co
Use the reach of the most important online platforms. We position your brand for you with precise content and effective marketing strategies.
- Content creation through customized content that strengthens your brand and inspires customers
- Continuous SEO optimization to increase visibility
- Active brand management through targeted presence such as brand stores
- MCT creates precise campaigns and can therefore deliver measurable results
- Amazon brand registration by MCT to protect your brand
Invest your marketing budget where your customers are looking: on Amazon & Co. We ensure a professional brand presence and position your brand in a way that suits you.
Accounting with MCT MultiChannelTrade
For our suppliers, not having a direct business relationship with Amazon & Co means that we take over the often complex and non-transparent billing with the marketplaces.
- Reliable payment processing exclusively with MCT
- Complex VAT challenges are eliminated for our suppliers
- Invoicing to end customers exclusively by MCT
- MCT takes care of compensation payments and shortage claims
With MCT MultiChannelTrade, the marketplace business is calculable for you – for a solid foundation and sustainable growth.
B2C Customer Service from MCT MultiChannelTrade
We ensure satisfied online platform end customers – with reliable B2C customer service. Our comprehensive support inspires your online customers and encourages positive reviews. Together, we strengthen trust in your brand.
- Direct contact with online platform end customers
- Fast and reliable support
- Individual solutions: Professional after-sales service
- Positive shopping experience: we strengthen your brand image
Rely on MCT MultiChannelTrade and offer your marketplace customers the service they deserve!
We rely on expertise
Lea Rathke
Lea looks after over 30 suppliers and works closely with her contacts to achieve jointly defined goals. She convinces manufacturers of our services at trade fairs and guides them competently through the entire onboarding process.
Daniel Fischer
Daniel has been part of MCT since 2012 – from the very beginning. He was instrumental in setting up the Amazon collaboration, knows the challenges in detail and has helped to develop central processes and structures. Today, as one of the leading figures in supplier support, he looks after numerous well-known partners.
Annemarie Zagelmair
Our business model thrives on digital and automated data flows. Whether interfaces, APIs or EDI – Annemarie ensures that everything talks to each other digitally. Thanks to her many years of supporting the vendor and marketplace business, she knows the requirements inside out and ensures optimal coordination of internal processes.
Nicole Faul
As a long-standing member of the Eisen-Fischer Group, Nicole is responsible for the holistic management of order and returns processes at MCT. She and her team work with passion and dedication to ensure an excellent customer experience, increase operational efficiency and minimize cost drivers in the returns process.
MCT is a super reliable partner. It works very conscientiously and is characterized by competent and friendly staff.
We have been working with MCT since 2017. Our cooperation is characterized by professionalism and fairness. The ordering and delivery process runs smoothly, and the staff are easy to reach and quick to respond to any queries. We will continue to rely on MCT’s experience and expertise in the future!
MultiChannelTrade is an important partner for us in an extremely dynamic online market environment. MCT is characterized by the best market knowledge, expertise in logistics processes and after-sales support. The high degree of overlap in the values of our two companies is the basis of a cooperation characterized by openness and the greatest trust in the jointly defined goals. We are delighted to have MCT at our side as one of our many partners!